CUSTOMER SUPPORT

We are here to help you!
I just placed an order, when will it ship?

Please allow 1 - 2 business days of processing for your order to ship out.

How long is the shipping time?

Average shipping time to Saudi Arabia is 2-7 business days


Average shipping times to International: 7 - 14 business days

Note:
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Can I cancel my order?

You are able to cancel your order with no penalty! All you need to do is send us an email with the subject line "CANCEL". You must cancel your order 12 hours after creating it for the cancellation to be applied.

If the item(s) has already been shipped it cannot be cancelled. If you still don't want the order you can return it and the return policy applies.

Is it safe to buy online from ascollectionofficial.com?

Absolutely! We use a variety of technical security methods to ensure a secure payment for our customers. In addition, our privacy policy states that we do not store or credit credit card information nor share your personal information with third parties.

But if you are still worried about placing your order, please contact info@ascollectionoffical.com and we will contact you regarding an alternative way to place your order!

Can I return the item?

yes! You can return the item only within 7 days from the date of receipt.

In what case is the order eligible for a refund?

In order for the product to be eligible for return, you must have the receipt, the product must not have been used, and it must be in the same condition and packaging in which you received it.

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